Shipping Policy
At GeekVaping, we understand that timely and reliable shipping is a top priority for our customers. As one of the leading wholesalers and retailers of disposable vapes in Europe, we offer a broad selection of the most popular vape brands, including Bang, RandM Tornado, Elf Box, Vapsolo, Mrvi, and many others. Whether you’re purchasing in bulk or buying a few vapes for personal use, we strive to ensure that your order is processed and shipped as quickly and efficiently as possible.
We serve a wide range of customers, from individual vapers to large businesses across Germany, Netherlands, Belgium, Spain, France, Portugal, Poland, Italy, and other European countries. To ensure the best experience for our customers, our shipping policy is designed with flexibility, reliability, and cost-effectiveness in mind.
1. Shipping Destinations
We proudly offer shipping services to multiple European countries. Whether you are located in Germany, Italy, Spain, France, Poland, or the Netherlands, we can deliver your disposable vapes quickly and securely.
Our main markets include:
- Germany
- Netherlands
- Belgium
- France
- Spain
- Italy
- Poland
- Portugal
For customers in these countries, we offer a variety of shipping options to suit your needs.
2. Shipping Methods and Timeframes
At GeekVaping, we offer a range of shipping methods to meet the diverse needs of our customers. All orders are processed as quickly as possible, and we strive to get your items to you in the shortest time frame.
Shipping Options:
- Standard Shipping: Delivery usually takes between 10-15 business days depending on your location within Europe.
- Express Shipping: For faster delivery, we offer express shipping with delivery times of 10-15 business days for most European countries.
We aim to process and ship all orders within 1-2 business days of receiving the order. However, please note that during peak shopping seasons or holidays, shipping may take slightly longer due to increased demand.
3. Shipping Costs
Shipping costs depend on the weight, size, and destination of your order. Our goal is to provide affordable shipping options while ensuring safe and timely delivery of your disposable vapes.
Shipping charges are calculated at checkout based on the total weight of your order and the delivery location. We provide detailed shipping cost estimates during the checkout process.
We also offer free shipping on select bulk orders and promotions. Check our website for the latest shipping promotions and discounts.
4. Order Processing Time
Orders are processed on business days (Monday through Friday). We do not ship on weekends or holidays. Orders placed after 12:00 PM (CET) will be processed the following business day.
For bulk purchases or wholesale orders, the processing time may take longer. We advise businesses to contact our customer service team to confirm delivery schedules for large orders.
5. Packaging
Your order will be securely packed to ensure that all items arrive in perfect condition. We use high-quality packaging materials to prevent damage during transit. All disposable vapes will be packaged carefully to avoid leakage or breakage.
If you have any special requests for packaging, please contact our customer service team at [email protected] prior to placing your order, and we will do our best to accommodate your needs.
6. Tracking Your Order
Once your order has been shipped, we will send you a tracking number via email. You can use this number to track your order’s progress and estimated delivery time.
You can track your order by visiting the shipping provider’s website and entering your tracking number. If you have any issues with tracking or your shipment, please reach out to our customer service team, and we will assist you promptly.
7. International Shipping (Outside Europe)
Currently, GeekVaping ships only within Europe. We are continuously working to expand our shipping capabilities, and we hope to offer international shipping to other regions in the future. For now, all orders must be placed within the European Union or the countries listed above.
8. Lost or Damaged Shipments
While we take every possible precaution to ensure that your order arrives safely, sometimes unforeseen issues can occur during shipping. If your order is lost or damaged, please notify us within 7 days of receiving the tracking information.
For damaged or lost shipments, we will:
- Replace the damaged items or offer a full refund if necessary.
- Assist in investigating lost packages with the shipping carrier.
If you have received an incorrect order, please contact our customer service team immediately. We will work to resolve the issue as quickly as possible.
9. Customs and Duties
For customers in the European Union, there are generally no customs duties for shipments of disposable vapes from GeekVaping. However, for orders placed outside the EU (if applicable in the future), you may be subject to customs duties, taxes, and import fees as per local regulations. These costs are the responsibility of the buyer.
We recommend that all customers verify their country’s import policies before placing an order to avoid any unexpected charges.
10. Customer Support
At GeekVaping, we pride ourselves on providing exceptional customer service. If you have any questions or concerns about shipping, or if you need help tracking your order, our customer service team is available to assist you.
You can reach us via:
- Email: info@geekvaping.com
- Contact Form: Available on our website
- Phone: 0086-17722602257
Our team responds quickly to all inquiries, typically within 24-48 hours.